Shipping & Returns

Shipping destinations and charges

We ship within the United States, including all 50 states. We don't currently offer international shipping. Shipping charges are displayed at checkout before you pay. Our standard sauce and gift shipping rates are based on total order weight.

Sauce and gift shipping schedule

We pack sauce and gift orders on Mondays and Tuesdays and ship on Wednesdays and Thursdays.

Place your order by 10 a.m. Central Time on Monday for that week's shipping schedule. Orders placed after the cutoff are scheduled to ship the following week.

This is our shipping schedule, not a delivery-date guarantee. Carrier transit time is additional and varies by service and destination.

If we can't ship within the stated timeframe, we'll contact you about the delay and your options to wait or cancel for a refund. If we can't fulfill your order, we'll cancel it and provide a full refund.

Merchandise shipping

Our made-to-order merchandise is produced and shipped by Printful. It follows Printful's production and shipping schedule rather than our weekly sauce and gift schedule. Merchandise may arrive separately from sauces and gifts.

Returns for sauces, gift sets and other non-custom items

To request a change-of-mind return, email Admin@papacapsfoods.com within 10 days after delivery. Include your order number and the items you'd like to return. Please contact us for instructions before mailing anything back.

Sauce bottles must be unopened, with their original seals intact. Other eligible items must be unused. Gift sets must be returned complete, with all bottles unopened and the included contents unused.

Customers pay return shipping for change-of-mind returns. After we receive and inspect an eligible return, we'll refund the amount paid for the returned items and their applicable tax to the original payment method. Original shipping charges are nonrefundable for these returns. Your bank or payment provider may need additional time to post the refund.

Opened sauce is not eligible for a change-of-mind return. This restriction doesn't prevent you from contacting us about damage, a defect or an incorrectly supplied item.

Damaged or incorrect sauce and gift orders

If something arrives damaged, defective or different from what you ordered, email Admin@papacapsfoods.com as soon as you discover the issue. Include your order number, a description and clear photos of the affected items and packaging, if available.

We'll review the problem and arrange an appropriate replacement or refund. Papa Caps covers the costs of resolving damaged or incorrectly supplied orders, including any return shipping we require. Please don't mail broken glass back.

Made-to-order merchandise returns and refunds

Because our merchandise is made to order, we don't accept returns, refunds or exchanges for a change of mind or a size or color selected incorrectly when ordering. Please check the product details and size information before purchasing.

If merchandise arrives damaged, defective, misprinted or different from what you ordered, contact Admin@papacapsfoods.com within 30 days of delivery. Include your order number, a description and clear photos showing the issue. We'll review the claim with Printful. Approved claims qualify for a replacement at no additional charge or a refund. These items don't need to be mailed back; contact us first.

Merchandise lost in transit

Contact Admin@papacapsfoods.com within 30 days after the estimated delivery date if your merchandise hasn't arrived. We'll help check the address and tracking and investigate with Printful. Qualifying claims for shipments confirmed lost in transit are eligible for a replacement or refund.

Packages marked delivered are handled separately from packages lost in transit. If tracking says delivered but you haven't received your merchandise, check with your household, neighbors and carrier, then contact us. Printful doesn't cover a free replacement for a package marked delivered; we'll review the circumstances and help investigate.

Incorrect addresses and unclaimed merchandise

Please check your shipping address carefully before placing an order. If merchandise is returned to Printful because an incorrect address was provided or the package wasn't claimed, additional shipping charges apply to send it again. We'll contact you about the next steps. Returned merchandise left unclaimed at Printful for 30 days may be donated and can no longer be reshipped.

Help with your order

For a missing sauce or gift shipment, a return question or any other order problem, email Admin@papacapsfoods.com with your order number. Please contact Papa Caps before sending a return so we can give you the correct instructions.

These policy terms do not limit any refund or other rights provided by applicable law.